important information
These terms apply to all bookings with Ally Moore Photography. By accepting a job and paying your deposit, you agree to these terms in full.
Booking & deposit
A booking is only confirmed once your deposit is paid. Deposits are 50% of the total quoted price, non-refundable, and hold your date, taking it off the market for other enquiries. If you need to cancel, your deposit isn't refunded but can be put toward a future booking within 12 months, subject to availability. The remaining balance is due before your final gallery is delivered, unless otherwise agreed in writing.
Payment
Invoices are sent via Hnry and can be paid by card, bank transfer, or scan to pay. Payment terms and due dates are noted on each invoice. Late payment may delay delivery of your gallery.
Once a job goes ahead, the agreed amount is payable in full, even if you have a change of heart about timing, styling, or anything else that isn't covered as a separate policy elsewhere in these terms..
Cancellations & rescheduling
If you need to cancel, your deposit isn't refunded but can be put toward a future booking within 12 months, subject to availability.
For weather-dependent outdoor shoots, we'll reschedule at no extra cost if conditions genuinely aren't workable. This is a judgement call made on the day or the day before, not a personal preference call.
If I need to cancel or reschedule due to illness, injury, or another unavoidable circumstance, you'll get a full refund or a rebooked date, your choice.
Travel
Shoots outside Queenstown may include a travel fee. This is worked out per job based on location and time involved, and quoted upfront before booking.
Delivery
Turnaround times are quoted at booking and vary by season and job size. Galleries are delivered digitally via online gallery. Sneak peeks aren't guaranteed but I'll usually get a couple out within a few days if the schedule allows.
Here are two versions, one for wedding/celebration clients and one for brand/commercial clients.
Copyright & Usage. Wedding & Celebration Clients
I retain copyright over all images. Your package includes a personal use licence, which covers printing, sharing, and social media.
Commercial use, resale, or use in advertising requires a separate licence, get in touch if this applies to you.
Images may be used for my own portfolio, website, and social media unless you'd prefer otherwise, just let me know before your shoot.
Copyright & Usage. Brand & Commercial Clients
I retain copyright over all images. Your package includes a commercial use licence, which covers the agreed usage terms outlined in your quote (this may include advertising, website, social media, and print, depending on your package).
Usage outside the agreed scope, including resale, extended term, or use beyond the platforms specified, requires a separate licence, get in touch if this applies to you.
Images may be used for my own portfolio, website, and social media unless you'd prefer otherwise, just let me know before your shoot.
Editing
All delivered images are edited in my standard style. I don't provide raw or unedited files.
Model release
For commercial or brand shoots, a signed model release may be required before images are used publicly. This will be sorted separately if it applies to your job.
Liability
I carry my own equipment and gear insurance. I'm not liable for circumstances outside my control on the day, including weather, venue issues, or third parties.
If something happens to prevent delivery of images (equipment failure, data loss), I'll do everything possible to recover files, but liability is limited to a refund of fees paid.
Questions
If anything here doesn't make sense or you want to talk through specifics for your job, email hello@allygracemoore.com before booking.
Acceptance of the booking by the client confirms their agreement to the terms outlined above. By proceeding with the booking, the client acknowledges and accepts all terms and conditions outlined in this agreement.